SOCIAL MEDIA GONE WRONG
The old adage says,
“A happy customer tells a friend, and unhappy customer tells the world!”
Unfortunately, this is truly the case today, because of social media and personal blogs, your angry customer’s influence can be huge! And without a reputation management strategy or toolset, you’ll be oblivious.
The average facebook user has 338 friends. It only takes one negative post, you’ve got 338 of your customer’s friends scowling at your business on top of your disatisfied customer.
The question for you is: do you know what your customers are sharing on social media about you? Did you know they told their 338 friends about how angry they were with you?
USER REVIEWS GONE WRONG
Another channel that your customers share their satisfaction and disatisfaction with your service to the world is through reviews.
These reviews could be on Amazon, or they could be on your website, or they could be on your facebook page. There are many, many places a customer can submit a review.
Adding insult to injury, people are far more willing to share their bad experiences as opposed to their good ones. So, reviews can skew more negative if you don’t manage them correctly.
Are you tracking the reviews that your customers are posting?
OUR REPUTATION MANAGEMENT SERVICE CAN HELP
We can help you deal with that social media blast, or negative review, because we’ll let you know as soon as it happens. This will give you a chance to fix the issue the reviewer had. Immediately!
But what if, not only did we find all the negative reviews as soon as they happen so you can fix them, we also could give you positive reviews? You read that right, we could get you more positive reviews.
Our systematic reputation management process and powerful software tools can not only intercept negative reviews on your webiste, but can also encourage your customers to post their positive experiences as well!
HOW IT WORKS
STEP 1
We provide software widget that you can add to your website, such as the thank you page, or place in your email footer.
STEP 2
As customers submit reviews, low or negative reviews will alert you before they post, so you can try to work out a solution with your customer.
STEP 3
Watch your review scores improve!
Not only will we help you track your negative reviews, but our systematic process is constantly checking major review sites for any reviews about you. And if one comes, we will alert you!
WHO IS THIS FOR?
This if for you if: you hate being in the dark and if you want to stay on top of your customer reviews. If that isn’t you, our service isn’t for you. But if that IS you, then check out what we will deliver on:
WHAT WE WILL DELIVER
Embeddable Website Widget
Email Footer Widget
Negative Reviews submitted through our tool sent to you to resolve
Over 50+ Review Sites
Collect Unlimited Reviews
Automated Outbound Email & SMS Campaigns
Not only that, we will also provide:
- Major Review Site Monitoring
- Review Alerts
- Regular Reports
- Autoposting of Reviews To Social Media
- Ability to Display Reviews On Your Website
SIGN UP NOW
We would love to talk to you about what this could mean for your business. Contact us and together, we will start improving your review scores!